North Town Auto Customer Disservice

So my bearings where covered under warranty. However NorthTown didn't want to fix the other 2 things that I asked them for. I talked to the Northtown representive and he said he would order the splash shield and center console pieces. When I arrive at NorthTown nothing is ordered. I have to go over to the parts department to order them myself.

Half-hour later, I've done the job that the guy from the service department told me he'd do for me. It would be fine if I could start billing these guys.