North Town Auto Customer Disservice

BBB.org has let me down. I finally got a response to my request. It was a one sheet saying that I never responded to form sent out previously. There was no option on the sheet to say my concern was never addressed. So I wrote on the that I never received the form on the sheet and faxed it to the BBB. I never heard anything. A couple days ago I receive the original forms that where post-marked for June. Is the USPS in on this too? ;)