North Town Auto Customer Disservice

My airbag light came on last Thursday! I have no idea what this means except yet another trip into the dealer!

YEAH VOLKSWAGEN!

Yahoo: Northtown Lemon
http://search.yahoo.com/search?p=northtown+lemon&prssweb=Search&ei=UTF-8&fl=0&x=wrt

MSN: Northtown Lemon
(Takes you to this blog's profile)
http://search.msn.com/results.aspx?FORM=MSNH&srch_type=0&q=northtown+lemon

Go to Yahoo and enter, "Northtown lemon". This blog is listed as number one! I can only hope that this will get this issue noticed. I am skeptical at best ;)

After expressly ordering the parts needed for the splash shield and center console. It seems that I can only get NorthTown to fix one at a time. I get the splash guard fixed but the center console was still broken. The most ironic part is that North Town broke this!

After I pay for the splash guard I get in my car and drive it right back in. The Service employee tells me that this was never ordered (even though it's right here on my order card), but for some reason they have them in stock now. I believe it is because I have ordered this 2 times prior.

So my bearings where covered under warranty. However NorthTown didn't want to fix the other 2 things that I asked them for. I talked to the Northtown representive and he said he would order the splash shield and center console pieces. When I arrive at NorthTown nothing is ordered. I have to go over to the parts department to order them myself.

Half-hour later, I've done the job that the guy from the service department told me he'd do for me. It would be fine if I could start billing these guys.

So of course, why wouldn't something else go wrong? A rubbing sound from the front of my car has started occurring. It get's louder the faster I go. It also gets louder when I am turning/veering right and quiter when turning left. My first guess is bearings but also it could be something wierd with a brake caliper.

The way that I understand it is that bearings for cars nowadsays are more complex than they used to be. You can not "re-pack" them as they now come in a sealed enclosure. Also ABS can only add to their complexities.

I had my car takin into NorthTown Volkswagen today. I had it towed in, and the good news is that when I called, they actually knew where it was. Unfortunately, half a day isn't enough time to look at this poor little car.

BBB.org has let me down. I finally got a response to my request. It was a one sheet saying that I never responded to form sent out previously. There was no option on the sheet to say my concern was never addressed. So I wrote on the that I never received the form on the sheet and faxed it to the BBB. I never heard anything. A couple days ago I receive the original forms that where post-marked for June. Is the USPS in on this too? ;)